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The Effective Receptionist “Hello; how can I help you?” |
You only get one chance to make a first impression so the receptionist’s role is vital to the way a business or department is perceived.
This course is designed to assist anyone who is “the face” of their organisation, greeting clients, answering the telephone and handling cash. It ensures that they have the skills and techniques necessary to manage their role in an efficient and professional and above all customer-friendly manner.
Everyone who will be the initial point of contact for a client when they first arrive at, or make contact with, your organisation.
The role of the receptionist
Being organised
Looking and being professional
Communication skills (written & verbal)
Telephone answering
Message taking
Dealing with difficult people
Assertiveness
Cash handling
1 full day
This course is specifically for those who’s role is to be the initial face-to-face contact with customers, though it will also be useful to those who’s contact with customers is by telephone.
Please note that this is not a customer service training course for staff who process detailed customer requests.
We can customise the content of this course for a particular business sector or department, to take account of specific issues that may arise.
If you want to know more about how we could deliver this course, or any of our courses, for your business, department or other organisation please contact us for an initial discussion. We will meet with you and discuss your requirements and how we would go about meeting them. This initial meeting is free, and at the end we will write to you to explain how we can help you and what it would cost. If you decide not to proceed you pay nothing; but we are confident that you will see the benefits of training with Burgh House Training & Development.
We can provide most of the activities we train on an Interim Manager basis; we do the work this time, and train your staff as we work using Personal Coaching for Business. To learn more please see the 
Burgh House website or just contact us.
Developing your skills, Burgh House Training & Development • The Effective Receptionist
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