About this course

Conflict is not only a normal part of life, it's a necessary one too. If people didn't sometimes disagree there would be no progress. Constructive conflict leads to a sharpening of ideas; destructive conflict can destroy teamwork and damage individuals.

This course helps those who manage groups of people, or work within those groups, to distinguish between constructive and destructive conflict, and to promote the former while dealing effectively with the latter.

For

Everyone who has to manage groups of people or work within those groups.

Covers

Understanding conflict
The tool kit for conflict management
Styles of conflict resolution
The resolution process

Duration

1 full day

Prior Experience

Those with some experience of group work (not necessarily in a work environment) will gain most from this course.

Variations

We can adapt the content for people who need to focus more strongly on enhancing constructive conflict, e.g. in creative and research industries.

I'm interested. What do I do now?

If you want to know more about how we could deliver this course, or any of our courses, for your business, department or other organisation please contact us for an initial discussion. We will meet with you and discuss your requirements and how we would go about meeting them. This initial meeting is free, and at the end we will write to you to explain how we can help you and what it would cost. If you decide not to proceed you pay nothing; but we are confident that you will see the benefits of training with Burgh House Training & Development.

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Can't you just do it for me?

We can provide most of the activities we train on an Interim Manager basis; we do the work this time, and train your staff as we work using Personal Coaching for Business. To learn more please see the Burgh House Limited website or just contact us.

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Please note: Whether you use "St. Helena", "St Helena" or "Saint Helena", it's the same island.