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Managing Conflict
Strategy and tactics
Conflict is not only a normal part of life, it's a necessary one too. If people didn't sometimes disagree there would be no progress. Constructive conflict leads to a sharpening of ideas; destructive conflict can destroy teamwork and damage individuals.
This course helps those who manage groups of people, or work within those groups, to distinguish between constructive and destructive conflict, and to promote the former while dealing effectively with the latter.
Everyone who has to manage groups of people or work within those groups.
Understanding conflict
The tool kit for conflict management
Styles of conflict resolution
The resolution process
1 full day
Those with some experience of group work (not necessarily in a work environment) will gain most from this course.
We can adapt the content for people who need to focus more strongly on enhancing constructive conflict, e.g. in creative and research industries.
If you want to know more about how we could deliver this course, or any of our courses, for your business, department or other organisation please contact us for an initial discussion. We will meet with you and discuss your requirements and how we would go about meeting them. This initial meeting is free, and at the end we will write to you to explain how we can help you and what it would cost. If you decide not to proceed you pay nothing; but we are confident that you will see the benefits of training with Burgh House Training & Development.
Go to the Previous course description • Next course description • Course descriptions index.
We can provide most of the activities we train on an Interim Manager basis; we do the work this time, and train your staff as we work using Personal Coaching for Business. To learn more please see the 
Burgh House Limited website or just contact us.
Developing your skills, Burgh House Training & Development • Managing Conflict
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